- Shipping Policy
Guaranteed Same Day Shipping
All orders placed and paid for before 3 pm EST Monday through Friday will be shipped out from our location the same day. Orders placed after 3 pm EST on Fridays will ship out on the following Monday. Orders placed on holidays or holiday weekends will ship out on our next open business day. If you wish to ship your item to an alternative address, the order must follow the alternative shipping address policy below or guaranteed shipping will not apply. Any product that is marked "Out of Stock" is not available for this service, and will ship when it becomes available. We are dedicated to honoring our same day shipping guarantee; however, sometimes Mother Nature has other plans. In the event of inclement weather or other unforeseen interruptions of service, we are unable to guarantee same day shipping. In these events, weather conditions and other circumstances outside of our control may also cause delays in transit which unfortunately are out of our hands as well as our shipping carrier’s hands. Please know that we will do everything we can within reason to ensure that your order is shipped and delivered in a timely manner.
Signature Required Service
Any orders placed through GlowShift with an upgraded shipping method such as Next Day Air, Second Day Air, or Three Day Select must be shipped to the billing address and will require a Signature Confirmation Service at delivery. Any orders placed with GlowShift that are higher than $500.00 must be shipped to the billing address and will require a Signature Confirmation Service at delivery.
Standard & Free Shipping Services
Free shipping is only valid in the Contiguous United States on orders over $50. For orders under $50 shipping to the Contiguous United States, GlowShift offers a Standard Shipping of $4.99. Any orders placed through GlowShift where Free or Standard $4.99 shipping is chosen will be shipped by either UPS or USPS. The shipping carrier is chosen at the discretion of GlowShift Gauges. If you would like a specific service, rates are available for both UPS and USPS during the checkout.
Warranty Shipping Responsibility
- Warranty shipping is only valid in the Contiguous United States.
- For defective products, GlowShift will cover all shipping charges to and from you within 30 days of the delivery date.
- After 30 days, you are responsible for sending defective products back to us, and GlowShift will pay for the return shipping cost.
- We are not responsible for any package that is lost in transit while being returned to us.
- Please insure all packages that are being returned to minimize your liability if your package is lost or damaged.
- No Exceptions.
We apologize for any error made in the processing of your order and for any inconvenience it may have caused.
- Please contact us at 1.856.768.8300 within 14 days of receiving your order, and we will issue you an RMA and prepaid return label for you to easily send the incorrect item back.
- Once the item/items are received back at our location, we will be happy to ship the correct item to you or issue you a refund for the item.
- All shipping mistakes, incorrect products, or quantities will be shipped out via the same method your original order was shipped.
- Shipping can be upgraded at your expense.
We apologize if your package and products were damaged in transit.
- Please contact GlowShift Customer Support immediately at 1.856.768.8300.
- A Customer Support Specialist will be happy to assist you in setting up a Damaged Package Claim and advise you on what steps will be taken to rectify the situation.
- We do ask that you keep all contents and original packaging for 10 business days while the shipping carrier conducts their investigation.
- If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping.
- Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges).
- International customers are responsible for all shipping charges, as well as all incurred brokerage fees.
- If you would like to have your order reshipped, you must pay for all shipping charges again along with any return postage costs.
- If a package is returned to us due to an undeliverable or incomplete address, you are responsible for all reshipment costs.
- If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping.
- For International customers, the refund will be less all shipping charges and incurred brokerage fees.
Alternative Shipping Address
- If you wish to have your package shipped to an alternative address, you must provide the correct billing address in the billing address section of checkout. Orders will only ship to an alternative address located in the same state as the billing address.
- Orders with upgraded shipping are not eligible to ship to an alternative shipping address.
- GlowShift reserves the right to require high-value orders to ship only to the billing address.
- International customers are responsible for any and all customs, brokerage, and import duty fees that are incurred with international orders.
- These fees are applied and determined by the shipping carrier based on the country the product is being delivered to.
- GlowShift is not responsible for these charges, and we do not have any further information regarding them.
- Please do not confuse these charges as additional shipping fees. If you have questions regarding this issue, please contact your local customs office prior to purchase for more information on these fees.
- All prices are shown in USD.
- For an updated list of international shipping locations, please visit the international shipping page.
Canadian Customs and Brokerage Fees with UPS Standard Shipping
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $500 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $500 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
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